FAQ's

FREQUENTLY ASK QUESTIONS

 What Are Your Common Materials Used?

We are proud to use Ecocast, our signature resin blends for sustainable casting material, known for its strength, durability, and eco-conscious properties. Ecocast is carefully engineered to deliver high-quality finishes while reducing environmental impact. Alongside this innovative material, we also utilize select wood bases when necessary to enhance structural integrity and design. Every component is chosen with purpose—to create products that are not only visually striking but also long-lasting and responsibly made. With Ecocast at the core of our production, you can expect exceptional craftsmanship that aligns with modern sustainability values.

 What are your Shipping Details?

SHOP/Store Pick-up - Available only at the nearest branches of Papelemento
Delivery Courier - Flash Express (5 - 7 days arrival)
Airway - Airport to airport, same-day arrival. available at Bancasi-NAI, or Bancasi-Mactan

 What Is Your Production Lead Time?

In order to allocate sufficient time for production, including the necessary creative process and meticulous artisan work, our company requires a production timeline of approximately 2-3 weeks. This timeframe ensures that we have ample opportunity to devote the necessary attention to detail and craftsmanship required for each project. We understand the significance of delivering a product that meets your expectations and reflects our commitment to quality. Rest assured that by allowing us this timeframe, we can ensure a seamless production process that results in exceptional outcomes.

 Do You Accept Orders Nationwide?

YES, our company gladly accepts orders from across the nation. In fact, a significant portion of our orders originates from the Luzon area. Our clients consistently choose to partner with us for their events without hesitation. This trust stems from their firsthand experience with our exceptional outputs and unwavering belief in the quality of our products. We take pride in serving clients nationwide and delivering products that exceed expectations, fostering enduring partnerships based on trust and excellence.

Do You Accept Government P.O.?

Yes, our company has all the legal paperwork required to run smoothly. We also hold the PhilGEPS Platinum certification, which gives us the freedom to execute government transactions anywhere in the country.  We can traverse government transactions easily thanks to our comprehensive collection of business documentation and PhilGEPS Platinum accreditation, giving our clients a reputable and dependable option for their procurement needs.