FAQ's

FREQUENTLY ASK QUESTIONS

 What Are Your Common Materials Used?

At our company, we prioritize quality above all else, which is why we utilize a range of robust materials to achieve exceptional outcomes. We employ fiberglass resin, epoxy resin, epoxy clay, and wood bases in our production process. By incorporating these deliberate and carefully selected materials, we ensure that our products are not only durable but also boast superior craftsmanship. Each material is chosen for its specific qualities, allowing us to create items that exude both strength and aesthetic appeal. With our meticulous selection of materials, we guarantee that our products meet the highest standards and deliver a remarkable final result.

 What are your Shipping Details?

SHOP/Store Pick-up - Available only at the nearest branches of Papelemento
Delivery Courier - Flash Express (5 - 7 days arrival)
Airway - Airport to airport, same-day arrival. available at Bancasi-NAI, or Bancasi-Mactan

 What Is Your Production Lead Time?

In order to allocate sufficient time for production, including the necessary creative process and meticulous artisan work, our company requires a production timeline of approximately 2-3 weeks. This timeframe ensures that we have ample opportunity to devote the necessary attention to detail and craftsmanship required for each project. We understand the significance of delivering a product that meets your expectations and reflects our commitment to quality. Rest assured that by allowing us this timeframe, we can ensure a seamless production process that results in exceptional outcomes.

 Do You Accept Orders Nationwide?

YES, our company gladly accepts orders from across the nation. In fact, a significant portion of our orders originates from the Luzon area. Our clients consistently choose to partner with us for their events without hesitation. This trust stems from their firsthand experience with our exceptional outputs and unwavering belief in the quality of our products. We take pride in serving clients nationwide and delivering products that exceed expectations, fostering enduring partnerships based on trust and excellence.

Do You Accept Government P.O.?

Yes, our company has all the legal paperwork required to run smoothly. We also hold the PhilGEPS Platinum certification, which gives us the freedom to execute government transactions anywhere in the country.  We can traverse government transactions easily thanks to our comprehensive collection of business documentation and PhilGEPS Platinum accreditation, giving our clients a reputable and dependable option for their procurement needs.